TERMS OF USE

Effective Date: January 28, 2026

1. INTRODUCTION

BY USING OUR SITE AND SERVICES, YOU ACCEPT THESE TERMS, INCLUDING THE ARBITRATION AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS AND THE ARBITRATION AGREEMENT, DO NOT USE OUR SITE OR SERVICES.

These Terms of Use for System Labs govern your use of our website and services. By using the Site and Services, you consent to the practices described in these Terms of Use.

IMPORTANT NOTICE REGARDING ARBITRATION

PLEASE READ THIS AGREEMENT CAREFULLY. IT CONTAINS AN AGREEMENT TO ARBITRATE THAT REQUIRES YOU TO RESOLVE CLAIMS AGAINST SYSTEM LABS THROUGH BINDING ARBITRATION. THE ARBITRATION AGREEMENT LIMITS YOUR RIGHTS TO GO TO COURT, HAVE A JURY TRIAL, AND/OR PARTICIPATE IN A CLASS ACTION.

2. DEFINITIONS

As used in these Terms of Use:

"Content" means any information, text, graphics, photos, videos, or other materials uploaded, downloaded, or appearing on the Site.

"System Labs", "we", "us", or "our" refers to System Labs, located at 226 Roosevelt Way, San Francisco CA 94114.

"Services" means the services provided by System Labs following completion of a separate agreement.

"Site" means the website operated by System Labs, including all features, functionality, and Content available through the domain and all related subdomains.

"Terms" means these Terms of Use.

"User", "you", or "your" means any individual who accesses or uses the Site.

"User Content" means any Content that a User posts, uploads, publishes, submits, or transmits to be made available on the Site.

3. ACCEPTANCE OF TERMS

By accessing or using the Site or Services, you agree to be bound by these Terms. These Terms constitute a legally binding agreement between you and System Labs. If you do not agree to these Terms, please do not access or use the Site.

4. ELECTRONIC COMMUNICATIONS

By using the Site or Services, you consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

5. ELIGIBILITY

You must be at least 18 years of age to use this Site. By using the Site or Services, you represent and warrant that you have the right, authority, and capacity to enter into these Terms and to abide by all the terms and conditions set forth herein.

6. USER ACCOUNT

If you create an account on the Site, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

7. INTELLECTUAL PROPERTY RIGHTS

All Content on the Site is the property of System Labs or its content suppliers and is protected by United States and international copyright laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Site and its Content for personal, non-commercial purposes.

You may not modify, reproduce, distribute, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any Content on the Site, except as expressly permitted. No right, title, or interest in any Content is transferred to you, and all rights not expressly granted are reserved by System Labs.

Any unauthorized use of the Site or its Content terminates the permission granted by System Labs.

8. COPYRIGHT POLICY AND DMCA COMPLIANCE

We respect the intellectual property rights of others and expect users of the Site to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law.

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please provide our copyright agent with the following information:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity
• Your contact information, including your address, telephone number, and email
• A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
• A statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner

Our designated copyright agent for notice of alleged copyright infringement can be reached at: support@systemlabs.com

9. PROHIBITED ACTIVITIES

You agree not to:

• Use the Site for any illegal purpose
• Violate any laws in your jurisdiction
• Interfere with the proper working of the Site
• Attempt to bypass any measures designed to prevent or restrict access to the Site
• Use data mining, robots, or similar data gathering and extraction tools
• Impersonate any person or entity
• Engage in any activity that interferes with another user's use of the Site
• Upload or transmit viruses or other malicious code
• Attempt to decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site
• Harvest or collect email addresses or other contact information of other users from the Site
• Use the Site to advertise or offer to sell goods and services

10. USER CONTENT

Any User Content that you post to the Site will be considered non-confidential and non-proprietary. By providing any User Content on the Site, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material.

You represent and warrant that:

• You own or control all rights in and to the User Content and have the right to grant the license granted above
• All of your User Content does and will comply with these Terms
• User Content is not false, inaccurate, or misleading
• User Content does not violate any law or regulation
• User Content does not infringe any intellectual property or other rights of any third party

We have the right to:

• Remove or refuse to post any User Content for any or no reason
• Take any action with respect to any User Content that we deem necessary or appropriate
• Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights
• Take appropriate legal action for any illegal or unauthorized use of the Site

11. USE OF ARTIFICIAL INTELLIGENCE

System Labs uses artificial intelligence ("AI") technologies to enhance our services, improve user experience, and process information. This may include using AI to:

• Analyze user interactions with the Site
• Process and respond to user inquiries
• Assist in content generation and management
• Enhance security and fraud detection
• Deliver the services to you
• Improve our services and develop new features

By using the Site or Services, you acknowledge and consent to our use of AI technologies as part of our services. While we implement appropriate safeguards when using AI, you understand that AI-generated content or responses may not always be perfect or complete.

12. DISCLAIMER OF WARRANTIES

THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. SYSTEM LABS DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

SYSTEM LABS DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

SYSTEM LABS DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS ON THE SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.

13. LIMITATION OF LIABILITY

IN NO EVENT SHALL SYSTEM LABS OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, (III) UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN, (IV) INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SITE, (V) BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SITE BY ANY THIRD PARTY, (VI) ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE, AND/OR (VII) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY.

THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. IN NO EVENT SHALL SYSTEM LABS' TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED ONE HUNDRED DOLLARS ($100.00).

14. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless System Labs and its officers, directors, employees, agents, partners, suppliers, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Site and Services; (ii) your violation of any term of these Terms; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your content caused damage to a third party. This defense and indemnification obligation will survive these Terms and your use of the Site.

15. GOVERNING LAW AND DISPUTE RESOLUTION

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of California, United States, without regard to its conflict of law provisions.

15.2 AGREEMENT TO ARBITRATE

BY USING THE SITE OR SERVICES, YOU AGREE THAT ANY DISPUTE BETWEEN YOU AND SYSTEM LABS RELATING IN ANY WAY TO THESE TERMS, OUR PRIVACY POLICY, OR YOUR USE OF THE SITE WILL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT, EXCEPT THAT (1) YOU MAY ASSERT CLAIMS IN SMALL CLAIMS COURT IF YOUR CLAIMS QUALIFY, AND (2) EITHER PARTY MAY BRING SUIT IN COURT TO ENJOIN INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS.

THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. HOWEVER, AN ARBITRATOR CAN AWARD ON AN INDIVIDUAL BASIS THE SAME DAMAGES AND RELIEF AS A COURT (INCLUDING INJUNCTIVE AND DECLARATORY RELIEF OR STATUTORY DAMAGES), AND MUST FOLLOW THE TERMS AS A COURT WOULD.

15.3 Class Action Waiver

YOU AND SYSTEM LABS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and System Labs agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

15.4 Arbitration Procedures

The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules then in effect, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules.

16. STATE-SPECIFIC PROVISIONS

As we grow, we may become subject to various state privacy laws. When applicable based on our operations, revenue, or data processing activities, we will comply with state-specific privacy requirements and update these Terms accordingly.

17. PHARMACY AND PRODUCT DISTRIBUTION

17.1 Third-Party Pharmacy Services

All products prescribed or recommended through System Labs are dispensed and distributed by independent third-party pharmacies, including The Pharmacy Hub (https://thepharmacyhub.com/), over which System Labs has no ownership, control, or operational oversight. By using our Services, you acknowledge and agree that:

• Any purchase of products will be governed solely by the applicable third-party pharmacy's terms and conditions of sale
• System Labs assumes no responsibility or liability for any acts, omissions, errors, or negligence of such third parties, including without limitation matters related to product manufacturing, testing, quality control, compounding, labeling, packaging, storage, shipping, delivery, or handling
• System Labs makes no representations or warranties regarding the safety, efficacy, quality, or suitability of any products dispensed by third parties
• You assume all risks associated with your use of any products obtained through third-party pharmacies
• You retain the right to fill any prescription through a pharmacy of your choosing

17.2 Product Orders, Cancellations, and Refunds

You may cancel an order at any time before your prescription is sent to our partner pharmacy for fulfillment. If an order is canceled before this stage, you will not be billed. While you may observe a temporary authorization hold on your payment card, this hold will be removed if the order is successfully canceled before being processed by the pharmacy.

For health and safety reasons, all sales of prescription medications and other products are final once the product has been processed and shipped by our partner pharmacy. In accordance with pharmacy regulations and to ensure the safety and integrity of the products, we are unable to accept returns or issue refunds for shipped medications or other products.

17.3 Damaged or Incorrect Shipments

If you receive a medication that is damaged, defective, or incorrect, you should contact us within seven (7) days of receipt at support@systemlabs.com. We will, at our sole discretion, arrange for a replacement of the affected medication by the third-party distribution partner at no additional cost. We may require photographic evidence of the damage or error before processing a replacement.

17.4 Treatment Availability

You acknowledge that all treatment plans are subject to the availability of medications, supply chain factors, and other circumstances beyond the control of System Labs and its network pharmacies and third-party distributors.

• No Charge for Unavailable Products: If System Labs, through its network pharmacies, cannot fulfill a treatment plan due to supply shortages, regulatory changes, or other factors outside its control, you will not be charged for the unfilled order.
• Alternative Treatments: You may request another consultation to determine if there is another available and medically appropriate alternative treatment plan or related products.

18. MISCELLANEOUS TERMS

18.1 Force Majeure

System Labs shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials.

18.2 Assignment

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by System Labs without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.

18.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

18.4 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. A waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of System Labs.

18.5 Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement between you and System Labs and govern your use of the Site, superseding any prior agreements between you and System Labs (including, but not limited to, any prior versions of the Terms).

18.6 Changes to These Terms

System Labs reserves the right to modify these Terms at any time. We will provide notice of any material changes by posting the new Terms on the Site and updating the "Effective Date" at the top of these Terms. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.

18.7 Termination

Without limiting any other provision of these Terms, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Site to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these Terms or of any applicable law or regulation.

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with your account. All provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

19. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

System Labs
226 Roosevelt Way
San Francisco, CA 94114
Email: support@systemlabs.com